Responsible Gaming at ec44

When you register an ec44 account, you declare that you are 18 years of age or older and that gambling is legal in your jurisdiction. ec44 reserves the right to request identity documents at any point to verify this declaration. Accepted documents include a Bangladesh National Identity Card (NID), passport, or driving licence clearly showing your date of birth.

What happens if a minor is detected? If ec44 discovers or reasonably suspects that an account holder is under 18, we will immediately suspend the account, freeze any pending withdrawals, and conduct a formal review. If the account holder is confirmed to be a minor, the account will be permanently closed, all funds will be forfeited in accordance with our Terms & Conditions, and the matter may be referred to the relevant authorities.

Protecting minors in your household: If you share a device with younger family members, we strongly recommend enabling parental control software to prevent access to gambling websites. Free tools such as GamBlock, Betfilter, and Gamban can restrict gambling sites across all major browsers. Keep your ec44 login credentials private and never allow a person under 18 to use your account.

A deposit limit allows you to set a maximum amount you can deposit into your ec44 account over a defined time period. This is one of the most effective and straightforward ways to ensure that your gambling spend stays within your personal budget. ec44 offers three deposit limit timeframes:

• Daily limit: Maximum ৳ amount you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: Maximum ৳ amount you can deposit within any rolling 7-day period.
• Monthly limit: Maximum ৳ amount you can deposit within any rolling 30-day period.

You can set, reduce, or review your deposit limits at any time through the Responsible Gaming section of your account settings. Reductions take effect immediately. Increases, by contrast, require a mandatory 7-day cooling-off period before they take effect — this safeguard ensures that a limit increase made impulsively during or after a losing session cannot be acted upon until you have had time to reflect.

Deposit limits apply regardless of the payment method used — whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, all deposits count toward your active limit. ec44's system will automatically decline any deposit that would exceed your active limit and will notify you of the remaining allowance for the current period.

Self-exclusion is ec44's most powerful player-protection tool. When you self-exclude, your account is permanently closed and you are blocked from registering a new ec44 account for a minimum period of five years. Unlike a time-out, self-exclusion cannot be reversed once the chosen period has begun — this irreversibility is a deliberate and important safeguard designed to protect players who are experiencing serious gambling-related harm.

ec44 offers the following self-exclusion durations:

• 1 year
• 3 years
• 5 years
• Permanent (lifetime) exclusion — recommended for players who believe they will never be able to gamble safely

Upon self-exclusion, ec44 will close your account, cancel all active bonuses, and process any pending withdrawals of genuine funds within the standard processing window. Your personal data will be retained on a restricted exclusion register for the duration of the exclusion period to prevent re-registration under the same identity.

ec44's internal tools and support team are your first point of contact for any responsible gaming concern. However, we also recognise that some situations benefit from independent, professional counselling that goes beyond what a gaming platform can offer. The following guidance is intended for players who feel they need additional support beyond what ec44 provides directly.

Talk to someone you trust. One of the most effective early interventions for problem gambling is simply having an honest conversation with a trusted family member or close friend. Shame and secrecy often allow harmful habits to escalate unchecked. Sharing your concerns with someone you trust can provide both emotional relief and practical accountability.

Seek professional counselling. In Bangladesh, mental health and addiction counselling services are available in Dhaka, Chittagong, Sylhet, and other major cities. Your family doctor (GP) is a good first point of contact and can refer you to an appropriate specialist. Many counsellors now offer remote sessions via phone or video call, which can be helpful for players in smaller towns such as Barisal, Rangpur, or Mymensingh.

Financial guidance. If gambling has caused financial difficulties, speaking with a reputable financial counsellor or a trusted officer at your bank — whether Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank — may help you understand your options and begin rebuilding your financial position. Do not take out additional loans to fund gambling; if you find yourself in this situation, please self-exclude immediately and seek support.

Restrict access at the device level. Installing third-party gambling blocking software on your phone, tablet, or computer adds a technical barrier between you and gambling sites, which can be a valuable complement to ec44's own self-exclusion. Well-known tools include GamBlock (gamblock.com), Gamban, and Betfilter. These tools work across multiple sites and browsers and are particularly effective when managed by a trusted person in your household rather than yourself.